Customer Bulletins

Service announcements, system status, policy changes, and more.


FAQ: Simplified Billing Platform

To better serve our customers, Allstream is introducing a new simplified billing platform. There will be no change to your Billing Account Number (BAN) nor the services that you receive from Allstream. If you are currently a Pre-Authorized Payment customer, no action is required on your part to continue having your payment processed in this manner.

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Security Update: Spectre & Meltdown Vulnerabilities

Allstream Engineering and Desktop Services teams have identified systems within our enterprise environment that are impacted by Spectre/Meltdown.  At this time, there is no indication that these vulnerabilities have impacted us or been used maliciously against our customers.

We have begun patching enterprise servers and desktops in accordance with advice and recommendations from our vendors.

We closely monitor and actively protect our network and those of our customers to ensure we provide them with safe, secure and reliable telecommunications solutions.

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