Interacting with Allstream is about to get a little easier! We are making every effort to provide you with a seamless platform to be as responsive to your account management needs as we can. In order to achieve this, we have launched a new and improved self-service customer portal.
As the COVID-19 situation continues to evolve, Allstream is doing our part to flatten the curve and slow the pace of transmission while continuing to deliver our essential services.
Since the early 1800’s, Allstream has supported customers through changes in communications and technology. Allstream takes a broad approach to service continuity, including potential effects of an outbreak such as COVID-19. Our customers can rest assured we are prepared and have contingency plans in place to deal with potential issues that may arise from coronavirus (COVID-19).
On Monday, March 2, 2020, Allstream will launch a robocall mitigation service in the United States to enhance your calling experience with Allstream voice services. The robocall mitigation service is designed to detect and warn Allstream customers of suspected robocall and spam activity using the caller ID name feature on their telephones. This new feature is of no cost to you and it will not impact your Allstream services. However, you may notice changes in the way caller ID names are displayed on your phones.
Visit the Support Center to view the protection measures Allstream will provide to California customers impacted following emergency-declared disasters, to help ensure that you are able to keep vital communications services.
Starting November 2019, carriers will begin the implementation of Universal Call Blocking (UCB). The CRTC has mandated Carriers implement UCB or Call Filtering. The aim of UCB and Call Filtering is to reduce the number of nuisance calls.
To better serve our customers, Allstream is introducing a new simplified billing platform. There will be no change to your Billing Account Number (BAN) nor the services that you receive from Allstream. If you are currently a Pre-Authorized Payment customer, no action is required on your part to continue having your payment processed in this manner.
Allstream Engineering and Desktop Services teams have identified systems within our enterprise environment that are impacted by Spectre/Meltdown. At this time, there is no indication that these vulnerabilities have impacted us or been used maliciously against our customers.
We have begun patching enterprise servers and desktops in accordance with advice and recommendations from our vendors.
We closely monitor and actively protect our network and those of our customers to ensure we provide them with safe, secure and reliable telecommunications solutions.
Allstream will no longer be providing the Zone Alarms anti-virus portion of your Phone-Net service. Effective May 31, 2017, Allstream will be discontinuing this feature. Continue reading “Discontinuing Support for Zone Alarms Extreme Security”
Your Control Panel where you manage your services will be upgraded to our new account management tool Portal on February 2nd, 2017. This upgrade includes a new look-and-feel, and easier navigation to manage your services. Continue reading “Important changes coming to your Allstream Domain Hosting Service and User Guide”