Customer Bulletins

STIR/SHAKEN Compliance: What You Need to Know

As the upcoming STIR/SHAKEN compliance deadlines approach, many customers have understandably had questions and concerns. To help you navigate the confusion around these new regulations, our Allstream experts have provided answers to the most frequently asked questions about STIR/SHAKEN.

To combat the growing concerns around robocalls, call spoofing, and spam calls in the US and Canada, regulatory agencies in both countries have mandated that telecom providers begin marking calls under new STIR/SHAKEN regulations. The compliance deadline in the US is June 30, 2021, and the deadline in Canada is November 30, 2021. Continue reading “STIR/SHAKEN Compliance: What You Need to Know”

Moving to 10-digit dialing to support new national suicide prevention hotline (US Customers Only)

The Federal Communications Commission (FCC) has approved the designation of 988 as the new national, 3-digit suicide and mental health crisis hotline. The new hotline will be dialed nationally as a 3-digit number, similar to 911, which is the national emergency call system, and will come into effect in 2022.

To prepare for the new hotline, the FCC is mandating customers move from 7-digit dialing to 10-digit dialing by October 24, 2021. Starting on April 24, 2021, impacted customers can begin practicing dialing 10-digits as well as reprogramming phones or PBX systems as needed.  Continue reading “Moving to 10-digit dialing to support new national suicide prevention hotline (US Customers Only)”

Change to online bill payments

As of August 1, 2020, Allstream customers who prefer making online bill payments must do so using our customer portal. To set up your payment options, please visit after August 1, 2020. For those customers who have current pre-authorized payments established with a credit card, you will be required to set this up again in order to continue to have your payments drawn on a monthly basis.

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Allstream’s Ongoing Support for our Employees and Customers During COVID-19

(Updated April 9, 2020)

As the COVID-19 situation continues to evolve, Allstream is doing our part to flatten the curve and slow the pace of transmission while continuing to deliver our essential services. Our connectivity is an important element of what is keeping us all together in the new age of social distancing.

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Preparing the Allstream Team to Support our Customers During COVID-19

Since the early 1800’s, Allstream has supported customers through changes in communications and technology. Allstream takes a broad approach to service continuity, including potential effects of an outbreak such as COVID-19.  Our customers can rest assured we are prepared and have contingency plans in place to deal with potential issues that may arise from coronavirus (COVID-19).

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Robocall Mitigation Service

On Monday, March 2, 2020, Allstream launched a robocall mitigation service in the United States to enhance your calling experience with Allstream voice services. The robocall mitigation service is designed to detect and warn Allstream customers of suspected robocall and spam activity using the caller ID name feature on their telephones. This feature is of no cost to you and it does not impact your Allstream services. However, you may have noticed changes in the way caller ID names are displayed on your phones. 

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Security Update: Spectre & Meltdown Vulnerabilities

Allstream Engineering and Desktop Services teams have identified systems within our enterprise environment that are impacted by Spectre/Meltdown.  At this time, there is no indication that these vulnerabilities have impacted us or been used maliciously against our customers.

We have begun patching enterprise servers and desktops in accordance with advice and recommendations from our vendors.

We closely monitor and actively protect our network and those of our customers to ensure we provide them with safe, secure and reliable telecommunications solutions.

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