Customer Bulletins

Mandatory 10-Digit Dialing Becomes Effective on October 24, 2021 for Multiple States/Area Codes

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

In order for 988 to work in your area code, mandatory 10-digit local dialing will be implemented.  If your area code is included in the list below, you will need to dial the area code for all local calls starting on October 24, 2021.

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How Will The FCC Deregulation Order Affect Your T1-based Communication Services?

T1 Lines have been the industry standard for the provisioning of various communication services for decades. A T1 line uses twisted copper wire that transfers voice and data via digital signals from one location to another. While copper networks served their purpose well providing reliability and functionality— they have become outdated. 

If you’re one of the millions of companies using copper-based communication services (also known as T1 lines) for voice and data, you might be concerned about how the FCC’s deregulation order will affect your business. One of the concerns is ongoing rate increases on T1-based communication services expected beginning in July 2022. 
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The New 983 Area Code is Coming to the Colorado 303/720 Area Codes Region

To ensure a continuing supply of new telephone numbers, the Colorado Public Utilities Commission has approved an all-services area code overlay for the 303/720/983 area code overlay region, which serves the Denver Metropolitan area, including but not limited to the cities of Aurora, Boulder, Brighton, Castle Rock, Columbine, Englewood, Erie, Highlands Ranch, Lakewood, Littleton, Longmont, Thornton, Westminster and Wheat Ridge. 

The new 983 NPA will serve the same geographic area currently served by the existing 303/720 area codes.

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How Will The FCC Deregulation Order Affect Your POTS Lines?

If you’re wondering how the FCC’s deregulation order will affect your telephone service, you’re not alone. As a result of the deregulation, the rates of regulated legacy services are no longer mandated, and this is expected to result-in rate increases for traditional copper-based POTS lines in the U.S. Continue reading “How Will The FCC Deregulation Order Affect Your POTS Lines?”

Updating Voice Network to The Latest Technology (Canadian Retail Customers Only)

Allstream is committed to providing its customers with a superior customer experience. To better serve our customers, Allstream is in the process of transitioning its voice services from a legacy to a modern Voice Over Internet Protocol (VOIP) service.

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Area code additions in Quebec – Area Codes 468 and 263

To meet the growing demand for telecommunications services and numbers in Quebec, two new area codes will be introduced in October 2022. 

The area code 468 will be introduced and exist within the 819/873 geographic area in Quebec, and a new area code 263 will be introduced and exist within the 514/438 area of Quebec. 
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