Customer Bulletins

Area code additions in Canada (Saskatchewan and Ontario Customers Only)

To meet the growing demand for telecommunications services and numbers in Saskatchewan and Ontario, two new area codes will be introduced in October 2021.

The area code 474 will be introduced and exist within the 306/639 geographic area in Saskatchewan, and a new area code 742 will be introduced and exist within the 905/289/365 area of Ontario. Continue reading “Area code additions in Canada (Saskatchewan and Ontario Customers Only)”

911 Location Accuracy (Canadian Customers ONLY)

Configuring your PBX or SIP trunks to route your 911 to the appropriate carriers that provides service on the telephone number.

The 911 service that Allstream provides in Canada, is only for telephone numbers purchased directly from Allstream.

When a phone number is purchased from Allstream, the number is loaded into the 911 Automatic Location Identification (ALI) Database, with the corresponding service location. This helps ensure when a 911 call comes in, the correct service location is provided to Emergency Services. Continue reading “911 Location Accuracy (Canadian Customers ONLY)”

STIR/SHAKEN Compliance: What You Need to Know

As the upcoming STIR/SHAKEN compliance deadlines approach, many customers have understandably had questions and concerns. To help you navigate the confusion around these new regulations, our Allstream experts have provided answers to the most frequently asked questions about STIR/SHAKEN.

To combat the growing concerns around robocalls, call spoofing, and spam calls in the US and Canada, regulatory agencies in both countries have mandated that telecom providers begin marking calls under new STIR/SHAKEN regulations. The compliance deadline in the US is June 30, 2021, and the deadline in Canada is November 30, 2021. Continue reading “STIR/SHAKEN Compliance: What You Need to Know”

Moving to 10-digit dialing to support new national suicide prevention hotline (US Customers Only)

The Federal Communications Commission (FCC) has approved the designation of 988 as the new national, 3-digit suicide and mental health crisis hotline. The new hotline will be dialed nationally as a 3-digit number, similar to 911, which is the national emergency call system, and will come into effect in 2022.

To prepare for the new hotline, the FCC is mandating customers move from 7-digit dialing to 10-digit dialing by October 24, 2021. Starting on April 24, 2021, impacted customers can begin practicing dialing 10-digits as well as reprogramming phones or PBX systems as needed.  Continue reading “Moving to 10-digit dialing to support new national suicide prevention hotline (US Customers Only)”

Change to online bill payments

As of August 1, 2020, Allstream customers who prefer making online bill payments must do so using our customer portal. To set up your payment options, please visit https://my.allstream.com after August 1, 2020. For those customers who have current pre-authorized payments established with a credit card, you will be required to set this up again in order to continue to have your payments drawn on a monthly basis.

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Allstream’s Ongoing Support for our Employees and Customers During COVID-19

(Updated April 9, 2020)

As the COVID-19 situation continues to evolve, Allstream is doing our part to flatten the curve and slow the pace of transmission while continuing to deliver our essential services. Our connectivity is an important element of what is keeping us all together in the new age of social distancing.

Continue reading “Allstream’s Ongoing Support for our Employees and Customers During COVID-19”

Preparing the Allstream Team to Support our Customers During COVID-19

Since the early 1800’s, Allstream has supported customers through changes in communications and technology. Allstream takes a broad approach to service continuity, including potential effects of an outbreak such as COVID-19.  Our customers can rest assured we are prepared and have contingency plans in place to deal with potential issues that may arise from coronavirus (COVID-19).

Continue reading “Preparing the Allstream Team to Support our Customers During COVID-19”

Robocall Mitigation Service

On Monday, March 2, 2020, Allstream launched a robocall mitigation service in the United States to enhance your calling experience with Allstream voice services. The robocall mitigation service is designed to detect and warn Allstream customers of suspected robocall and spam activity using the caller ID name feature on their telephones. This feature is of no cost to you and it does not impact your Allstream services. However, you may have noticed changes in the way caller ID names are displayed on your phones. 

Continue reading “Robocall Mitigation Service”