Visit the Support Center to view the protection measures Allstream will provide to California customers impacted following emergency-declared disasters, to help ensure that you are able to keep vital communications services.
Universal Call Blocking Implementation
Starting November 2019, carriers will begin the implementation of Universal Call Blocking (UCB). The CRTC has mandated Carriers implement UCB or Call Filtering. The aim of UCB and Call Filtering is to reduce the number of nuisance calls.
FAQ: Simplified Billing Platform
To better serve our customers, Allstream is introducing a new simplified billing platform. There will be no change to your Billing Account Number (BAN) nor the services that you receive from Allstream. If you are currently a Pre-Authorized Payment customer, no action is required on your part to continue having your payment processed in this manner.
Security Update: Spectre & Meltdown Vulnerabilities
Allstream Engineering and Desktop Services teams have identified systems within our enterprise environment that are impacted by Spectre/Meltdown. At this time, there is no indication that these vulnerabilities have impacted us or been used maliciously against our customers.
We have begun patching enterprise servers and desktops in accordance with advice and recommendations from our vendors.
We closely monitor and actively protect our network and those of our customers to ensure we provide them with safe, secure and reliable telecommunications solutions.
Continue reading “Security Update: Spectre & Meltdown Vulnerabilities”
Discontinuing Support for Zone Alarms Extreme Security
Allstream will no longer be providing the Zone Alarms anti-virus portion of your Phone-Net service. Effective May 31, 2017, Allstream will be discontinuing this feature. Continue reading “Discontinuing Support for Zone Alarms Extreme Security”
Important changes coming to your Allstream Domain Hosting Service and User Guide
Your Control Panel where you manage your services will be upgraded to our new account management tool Portal on February 2nd, 2017. This upgrade includes a new look-and-feel, and easier navigation to manage your services. Continue reading “Important changes coming to your Allstream Domain Hosting Service and User Guide”