Customer Bulletins

Allstream’s Ongoing Support for our Employees and Customers During COVID-19

(Updated April 9, 2020)

As the COVID-19 situation continues to evolve, Allstream is doing our part to flatten the curve and slow the pace of transmission while continuing to deliver our essential services. Our connectivity is an important element of what is keeping us all together in the new age of social distancing.

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Preparing the Allstream Team to Support our Customers During COVID-19

Since the early 1800’s, Allstream has supported customers through changes in communications and technology. Allstream takes a broad approach to service continuity, including potential effects of an outbreak such as COVID-19.  Our customers can rest assured we are prepared and have contingency plans in place to deal with potential issues that may arise from coronavirus (COVID-19).

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Robocall Mitigation Service

On Monday, March 2, 2020, Allstream launched a robocall mitigation service in the United States to enhance your calling experience with Allstream voice services. The robocall mitigation service is designed to detect and warn Allstream customers of suspected robocall and spam activity using the caller ID name feature on their telephones. This feature is of no cost to you and it does not impact your Allstream services. However, you may have noticed changes in the way caller ID names are displayed on your phones. 

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FAQ: Simplified Billing Platform

To better serve our customers, Allstream is introducing a new simplified billing platform. There will be no change to your Billing Account Number (BAN) nor the services that you receive from Allstream. If you are currently a Pre-Authorized Payment customer, no action is required on your part to continue having your payment processed in this manner.

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Security Update: Spectre & Meltdown Vulnerabilities

Allstream Engineering and Desktop Services teams have identified systems within our enterprise environment that are impacted by Spectre/Meltdown.  At this time, there is no indication that these vulnerabilities have impacted us or been used maliciously against our customers.

We have begun patching enterprise servers and desktops in accordance with advice and recommendations from our vendors.

We closely monitor and actively protect our network and those of our customers to ensure we provide them with safe, secure and reliable telecommunications solutions.

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