Customer Bulletins

As the upcoming STIR/SHAKEN compliance deadlines approach, many customers have understandably had questions and concerns. To help you navigate the confusion around these new regulations, our Allstream experts have provided answers to the most frequently asked questions about STIR/SHAKEN.

To combat the growing concerns around robocalls, call spoofing, and spam calls in the US and Canada, regulatory agencies in both countries have mandated that telecom providers begin marking calls under new STIR/SHAKEN regulations. The compliance deadline in the US is June 30, 2021, and the deadline in Canada is November 30, 2021. Continue reading “STIR/SHAKEN Compliance: What You Need to Know”

The Federal Communications Commission (FCC) has approved the designation of 988 as the new national, 3-digit suicide and mental health crisis hotline. The new hotline will be dialed nationally as a 3-digit number, similar to 911, which is the national emergency call system, and will come into effect in 2022.

To prepare for the new hotline, the FCC is mandating customers move from 7-digit dialing to 10-digit dialing by October 24, 2021. Starting on April 24, 2021, impacted customers can begin practicing dialing 10-digits as well as reprogramming phones or PBX systems as needed.  Continue reading “Moving to 10-digit dialing to support new national suicide prevention hotline (US Customers Only)”

As of August 1, 2020, Allstream customers who prefer making online bill payments must do so using our customer portal. To set up your payment options, please visit https://my.allstream.com after August 1, 2020. For those customers who have current pre-authorized payments established with a credit card, you will be required to set this up again in order to continue to have your payments drawn on a monthly basis.

Continue reading “Change to online bill payments”

Interacting with Allstream is about to get a little easier! We are making every effort to provide you with a seamless platform to be as responsive to your account management needs as we can. In order to achieve this, we have launched a new and improved self-service customer portal.

Continue reading “Changes to your online account management portal”

On Monday, March 2, 2020, Allstream launched a robocall mitigation service in the United States to enhance your calling experience with Allstream voice services. The robocall mitigation service is designed to detect and warn Allstream customers of suspected robocall and spam activity using the caller ID name feature on their telephones. This feature is of no cost to you and it does not impact your Allstream services. However, you may have noticed changes in the way caller ID names are displayed on your phones. 

Continue reading “Robocall Mitigation Service”

Visit the Support Center to view the protection measures Allstream will provide to California customers impacted following emergency-declared disasters, to help ensure that you are able to keep vital communications services.

Starting November 2019, carriers will begin the implementation of Universal Call Blocking (UCB).  The CRTC has mandated Carriers implement UCB or Call Filtering.  The aim of UCB and Call Filtering is to reduce the number of nuisance calls.

Continue reading “Universal Call Blocking Implementation”

Allstream Engineering and Desktop Services teams have identified systems within our enterprise environment that are impacted by Spectre/Meltdown.  At this time, there is no indication that these vulnerabilities have impacted us or been used maliciously against our customers.

We have begun patching enterprise servers and desktops in accordance with advice and recommendations from our vendors.

We closely monitor and actively protect our network and those of our customers to ensure we provide them with safe, secure and reliable telecommunications solutions.

Continue reading “Security Update: Spectre & Meltdown Vulnerabilities”