As of August 1, 2020, Allstream customers who prefer making online bill payments must do so using our customer portal. To set up your payment options, please visit https://my.allstream.com after August 1, 2020. For those customers who have current pre-authorized payments established with a credit card, you will be required to set this up again in order to continue to have your payments drawn on a monthly basis.
Customer Bulletins
Allstream’s Ongoing Support for our Employees and Customers During COVID-19
(Updated April 9, 2020)
As the COVID-19 situation continues to evolve, Allstream is doing our part to flatten the curve and slow the pace of transmission while continuing to deliver our essential services. Our connectivity is an important element of what is keeping us all together in the new age of social distancing.
Continue reading “Allstream’s Ongoing Support for our Employees and Customers During COVID-19”
Changes to your online account management portal
Interacting with Allstream is about to get a little easier! We are making every effort to provide you with a seamless platform to be as responsive to your account management needs as we can. In order to achieve this, we have launched a new and improved self-service customer portal.
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Preparing the Allstream Team to Support our Customers During COVID-19
Since the early 1800’s, Allstream has supported customers through changes in communications and technology. Allstream takes a broad approach to service continuity, including potential effects of an outbreak such as COVID-19. Our customers can rest assured we are prepared and have contingency plans in place to deal with potential issues that may arise from coronavirus (COVID-19).
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Robocall Mitigation Service
On Monday, March 2, 2020, Allstream launched a robocall mitigation service in the United States to enhance your calling experience with Allstream voice services. The robocall mitigation service is designed to detect and warn Allstream customers of suspected robocall and spam activity using the caller ID name feature on their telephones. This feature is of no cost to you and it does not impact your Allstream services. However, you may have noticed changes in the way caller ID names are displayed on your phones.
California Emergency Disaster Relief
Visit the Support Center to view the protection measures Allstream will provide to California customers impacted following emergency-declared disasters, to help ensure that you are able to keep vital communications services.
Universal Call Blocking Implementation
Starting November 2019, carriers will begin the implementation of Universal Call Blocking (UCB). The CRTC has mandated Carriers implement UCB or Call Filtering. The aim of UCB and Call Filtering is to reduce the number of nuisance calls.
Security Update: Spectre & Meltdown Vulnerabilities
Allstream Engineering and Desktop Services teams have identified systems within our enterprise environment that are impacted by Spectre/Meltdown. At this time, there is no indication that these vulnerabilities have impacted us or been used maliciously against our customers.
We have begun patching enterprise servers and desktops in accordance with advice and recommendations from our vendors.
We closely monitor and actively protect our network and those of our customers to ensure we provide them with safe, secure and reliable telecommunications solutions.
Continue reading “Security Update: Spectre & Meltdown Vulnerabilities”
Discontinuing Support for Zone Alarms Extreme Security
Allstream will no longer be providing the Zone Alarms anti-virus portion of your Phone-Net service. Effective May 31, 2017, Allstream will be discontinuing this feature. Continue reading “Discontinuing Support for Zone Alarms Extreme Security”
Important changes coming to your Allstream Domain Hosting Service and User Guide
Your Control Panel where you manage your services will be upgraded to our new account management tool Portal on February 2nd, 2017. This upgrade includes a new look-and-feel, and easier navigation to manage your services. Continue reading “Important changes coming to your Allstream Domain Hosting Service and User Guide”