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Customer RepairThe Customer Repair Centre should be contacted for an immediate response to any telecom service problem or outage and is available 24×7. You can also access our self-service customer portal where you can create trouble tickets and track status updates.
USAAccess our Customer Portal. 1-888-985-8010
CanadaAccess our Customer Portal. 1-888-733-5744
Our Customer Service Team is here to assist you with account and billing information, online account access, service inquiries, adding or disconnecting a service and general customer support.
9 am – 7 pm CST
6:30 am – 5 pm CST
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
Complaint, Dispute, CCTS, CRTC, Commission, Ombudsman