Contact Us

Please use the information below to contact us. We are looking forward to helping you.

US Customers

7 am - 5 pm Pacific Time
8 am - 6 pm Mountain Time

Canadian Customers

8:30 am - 7 pm Eastern Time

Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.