For US Customers
- U.S. Customer Care Phone: 1-866-468-3472 (7:00 a.m. to 5:00 p.m. Pacific Time; 8:00 a.m. to 6:00 p.m. Mountain Time)
- U.S. Customer Care Email: firstname.lastname@example.org
For technical and product support, accounts receivable management, billing and service changes, and more please see our Contacts for US Customers.
For Canadian Customers
- Canadian Customer Care Phone: 1-888-288-2273 (8:30 a.m. to 7:00 p.m. Eastern Time)
- Canadian Customer Care Email: CanCustomerService@Allstream.com
For technical and product support, accounts receivable management, billing and service changes, and more please see our Contacts for Canadian Customers.
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
General Information Request Form