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Customer RepairThe Customer Repair Centre should be contacted for an immediate response to any telecom service problem or outage and is available 24×7. You can also access our self-service customer portal where you can create trouble tickets and track status updates.
USAAccess our Customer Portal. 1-888-985-8010
CanadaAccess our Customer Portal. 1-888-733-5744
Our Customer Service Team is here to assist you with account and billing information, online account access, service inquiries, adding or disconnecting a service and general customer support.
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
In 2017, Zayo Group integrated the voice and small business assets of Allstream and Electric Lightwave/Integra Telecom under the Allstream brand and established Allstream as a separate operating subsidiary. Following Zayo Group’s privatization in 2020, led by EQT and Digital Colony, a new board of directors was established for Allstream.
Today, we at Allstream are proud of our combined history of innovative firsts and our reputation for delivering the best customer experience among telecom providers.
As we continue to expand our offerings, we look forward to always delivering the technologies that help our customers accelerate into the future.
Allstream, through its subsidiary ELECTRIC LIGHTWAVE, continues to provide advanced telecommunications network, systems and services to our US customers..