Contact Us

• Phone: 1-888-288-2273 (8:30 a.m. to 7:00 p.m. Eastern Time)
• Email: CanCustomerService@Allstream.com

For technical and product support, accounts receivable management, billing and service changes, and more please see our Contacts for Canadian Customers.

Commissioner for Complaints for Telecommunications Services

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long-distance telephone service or Internet, you must first try to resolve it directly with your service provider. If you have been unable to reach a satisfactory resolution, the CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website  www.ccts-cprst.ca or call toll-free 1-888-221-1687.

• Phone: 1-866-468-3472 (7:00 a.m. to 5:00 p.m. Pacific Time; 8:00 a.m. to 6:00 p.m. Mountain Time)
• Email: uscustomerservice@allstream.com

For technical and product support, accounts receivable management, billing and service changes, and more please see our Contacts for US Customers.

Complete our information request form and an Allstream representative will call you back within one to two business days. To learn more about our commitment to your privacy, please read our privacy policy.