Customer Support
- Phone: 1-888-288-2273
- Email: CanCustomerService@allstream.com
Technical Support
Phone: 1-866-282-0111(service available 24/7)
Application Support Team
- Monday to Friday, 9:00 a.m. to 5:00 p.m. ET
- TouchPoint client portal and TeleManager online billing tool support
- Help Desk: call 1-866-883-8626 or send an email to application.support@allstream.com
Product Group Support
Voice and Data
- Repair Call Centre: 1-866-282-0111
- Voice orders can be sent to voice.orders@allstream.com
- Long Distance queries and orders: support@allstream.com
- Toll Free: Tollfree.support@allstream.com
Unified Communications
Repair Call Centre 1-888-733-5744
SIP Trunking
Accounts Receivable Management
- Hours of Operation: 8.30 a.m. to 5.00 p.m. ET.
- Telephone Number: 1-800-361-1914
- Email: credit&collections@allstream.com
Billing and Service Changes
For billing inquiries, please copy your Client Executive.
- Phone: 1-888-288-2273 (8:30 a.m. to 7:00 p.m. Eastern Time)
- Email: CanCustomerService@allstream.com
- Fax: 1-800-563-0602
Disconnects
For service disconnects, please send an email to CanCustomerService@allstream.com and copy your Client Executive.
- A trouble ticket number will be generated and communicated. Please remember we require:
Circuit IDs, Address Information, and Site contacts (for equipment retrieval).