Canadian Customer Support

Support for customer service, customer care, inventory, status updates, and billing inquiries (note: please copy your Client Executive).

Canadian customers call 1-888-288-2273 or send an email to

Online Support & Self-Service


Allstream Contacts for Canadian Customers

Technical Support:

Phone: 1-866-282-0111 (service available 24/7)

Application Support Team

Product Group Support

Voice and Data

Unified Communications

Repair Call Centre 1-888-733-5744

SIP Trunking

SIP Trunking Support Guides

Accounts Receivable Management

Billing and Service Changes:


For service disconnects please send an email to and copy your Client Executive

  • A ticket reference number will be generated and communicated. Please remember we require:
    Circuit IDs, Address Information, and Site contacts (for equipment retrieval)