Phone: 1-866-282-0111(service available 24/7)
Application Support Team
- Monday to Friday, 9:00 a.m. to 5:00 p.m. ET
- TouchPoint client portal and TeleManager online billing tool support
- Help Desk: call 1-866-883-8626 or send an email to firstname.lastname@example.org
Product Group Support
Voice and Data
- Repair Call Centre: 1-866-282-0111
- Voice orders can be sent to email@example.com
- Long Distance queries and orders: firstname.lastname@example.org
- Toll Free: Tollfree.email@example.com
Repair Call Centre 1-888-733-5744
Accounts Receivable Management
- Hours of Operation: 8.30 a.m. to 5.00 p.m. ET.
- Telephone Number: 1-800-361-1914
- Email: firstname.lastname@example.org
Billing and Service Changes
For billing inquiries, please copy your Client Executive.
- Phone: 1-888-288-2273 (8:30 a.m. to 7:00 p.m. Eastern Time)
- Email: CanCustomerService@allstream.com
- Fax: 1-800-563-0602
- A trouble ticket number will be generated and communicated. Please remember we require:
Circuit IDs, Address Information, and Site contacts (for equipment retrieval).