Customer Support – United States

 

Getting help is easy at Allstream. We value your business and understand that your telecommunication services are an important asset when it comes to the success of your business.

Online Support & Self-Service

Traditional Services

While Allstream is committed to offering new and streamlined services to all customers, we continue to provide for those customers using our traditional Integra and Electric Lightwave email, voice, and web services.

Access our Traditional Services


Customer Service

Our Customer Service Team is here to assist you with account and billing information, online account access, service inquiries, adding or disconnecting a service and general customer support.

Phone: 1-866-468-3472
Email: USCustomerService@allstream.com
You may also use our Online Form


Customer Repair

The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.

Allstream also provides our customers with a self-service customer portal where you can create trouble tickets and track status updates.

Access our Customer Portal
Phone: 1-800-360-4467
Unified Communications Repair: 1-888-985-8010


California Teleconnect Fund (CTF)

The CTF program was created to provide discounts on eligible voice services and broadband Internet and data services to qualified organizations within the state of California. For more information, visit our California Teleconnect Fund (CTF) page.


Minnesota Telephone Assistance Plan (TAP)

The Minnesota Telephone Assistance Plan (TAP) is a state-funded monthly discount on local telephone service for qualified residents. For more information, visit our Minnesota Telephone Assistance Plan page.