U.S. Customer Support

Getting help is easy at Allstream! We value your business and understand that your telecommunication services are an important asset when it comes to the success of your business.

Online Support & Self-Service



The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage.  Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.

Allstream also provides our customers with a self-service customer portal where you can create trouble tickets and track status updates.

Customer Care

Our Customer Care Team is here to assist you with account and billing information, online account access, service inquiries, adding or disconnecting a service, and general customer support.

California Teleconnect Fund (CTF)

The CTF program was created to provide discounts on eligible voice services and broadband internet and data services to qualified organizations within the state of California. For more information, visit our California Teleconnect Fund (CTF) page.