The Customer Repair Center (CRC) should be contacted for an immediate response to any telecom service problem or outage. Our CRC is staffed 24x7x365 in order to provide prompt trouble ticket resolution. A Trouble Ticket number will be issued while you are on the phone for future reference of the issue; please have that number available should you need to escalate your issue.
Allstream also provides our customers with a self-service customer portal where you can create trouble tickets and track status updates.
Our Customer Care Team is here to assist you with account and billing information, online account access, service inquiries, adding or disconnecting a service, and general customer support.