Customer Service Feedback and Escalations

 

Accessibility Concerns

Allstream is committed to exceeding customer expectations. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Customers who wish to provide feedback on the way Allstream provides goods and services to people with disabilities can be made by using our online form or by downloading and filling in our feedback form and sending it by fax to 416 345-2549.

All feedback will be directed to the Allstream Disability Management Specialist. Complaints will be addressed according to Allstream’s complaint management procedures.

Customer Service Resource Team

If you are not satisfied after speaking with a customer service representative, ask to speak to a service supervisor. If you are still not satisfied, contact our issues resolution departments as follows:

Contact the President's Office

At Allstream we strive to enable transparency in our operations and accessibility to our key personnel. If you have an unresolved concern and wish to escalate it, please feel free to contact the President of Allstream.

Email: president@allstream.com (expect a response within two business days)

Commissioner for Complaints for Telecommunications Services

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long-distance telephone service or Internet, you must first try to resolve it directly with your service provider. If you have been unable to reach a satisfactory resolution, the CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website  www.ccts-cprst.ca or call toll-free 1-888-221-1687.