Helpful information to make better decisions for your business
eBooks & White Papers
Working Through Disruption: Your Communication System is the Key to Surviving
Every organization needs a business continuity plan. Learn how a well thought out plan will give you the guidance to keep conducting business even when everything around is in chaos.
Positioning Your Business for the Future of Work with Cloud Communications
Businesses that plan for unexpected disruptions are more likely to survive and thrive afterwards, ready to meet market demands with innovative solutions. Is your organization ready for the future and the unexpected?
Collaboration Without Limits: Execute successful web and video meetings
Do you want to position your company for long-term success? Learn why you must adopt communication and collaboration strategies that include web and video conferencing.
Moving to the cloud can feel daunting.
Learn the five reasons why moving your communications now could be the best investment you make.
Thinking about updating your phone system? The options can be overwhelming, especially since businesses frequently wait up to 10 years between system upgrades. Navigate the options and make the right choice for your business.
The cloud is transforming business communications. Many IT pros are turning to cloud-hosted and hybrid PBX to replace aging PBX systems and hardware. Learn whether cloud-based PBX is right for you.
Checklists & Guides
Top 5 Steps Financial Institutions Must Take When Designing a Security Strategy For Remote Work
There are several challenges that financial institutions may face because of remote work. Some of these include information disparities because employees don't have access to the information they need, loss of company knowledge because they cannot communicate effectively, and silos between departments and employees.
4 Ways a Unified Cloud Communication Solution Can Improve Your Hotel's Bottom Line
Hotels have faced a number of financial challenges in recent years, even before the global hit to the industry with the COVID-19 pandemic. Today, a growing number of hospitality businesses are looking to state- of-the-art unified communications (UC) solutions to help improve guest experience and the bottom line.
Improving Patient Satisfaction by Moving to the Cloud
The cloud has revolutionized the way businesses operate, and the healthcare industry is no exception. By moving to the cloud, healthcare organizations can improve patient satisfaction by enhancing communication and collaboration among caregivers. In addition, the cloud can help healthcare providers streamline operations and reduce costs. Here are some ways cloud can benefit your organization:
Using the Right Firewall to Safeguard Financial Data
Since the beginning of the COVID-19 pandemic, cybercrime has increased 600%, and 230,000 new malware samples are detected every day. With these increasing security threats, how can you keep financial data protected and give customers peace of mind?
How Cloud Can Help Communication With Dispersed Care Teams
Substandard healthcare communications can lead to long wait times and medical and treatment errors. Cloud communications can improve collaboration across dispersed care teams.
What Hotels Need to Know Before Purchasing a Cloud Phone System
Ready to upgrade to a cloud-based phone system for your hotel? Here are 5 benefits for your property:
Choosing a phone solution for your hotel in 2022 is a much different prospect than it was ten or twenty years ago. In the digital, self-service, budget conscious era, considerations are much more complicated than they used to be.
The healthcare industry requires professionals to respond quickly and effectively at all times. Real-time connections allow teams of doctors to respond quicker in unpredictable or changing conditions, while also combating any crises that may occur at any time during treatment.
In 2019, the Federal Communications Commission issued an order that allows 1996 regulations to expire, giving incumbent telecom providers freedom from price controls and wholesale requirements. Fortunately, there are modern, reliable alternatives to legacy phone systems that don’t rely on copper wiring while still providing all of the services businesses need to stay connected.
Customer service has always been important for the long-term health and growth of the business, but recent innovations and trends for contact center technologies have accelerated the need to respond to customers in new ways.
Remaining guest-focused, staying competitive and weathering disruptions has never been more difficult—and at the same time, more important—than it will be during the recovery from the COVID-19 pandemic. Is your organization ready?
As companies grow increasingly dependent on cloud apps, dispersed teams and unified communications, ensuring connectivity isn’t just important – it’s mission-critical. But traditional WANs aren’t always up to the challenge, and using public Internet isn’t always reliable or secure. Here are 6 ways SD-WAN can help.
Global economic crises, national emergencies, natural disasters or even a typical data outage can derail your company. Are you ready for the next emergency?
As employees look for more flexible work options, technology innovation is steadily increasing. How are leaders to navigate this changing landscape while maintaining productivity and employee satisfaction?
Modern businesses increasingly rely on online collaboration tools, including web and video conferencing platforms. Wherever you are in implementing web conferencing, here are the steps you can take to help ensure a successful adoption.
Many technology experts tout SD-WAN as a solution for companies struggling to adapt to a dispersed workforce, maximize network performance and address increasing security challenges. But will SD-WAN benefit your business? Evaluate this solution based on 10 key aspects of organization, performance and security.
Wherever you are in the move to cloud services, eventually it will make sense to consider moving your premise communication system to the cloud. Here are ten markers to help you assess your readiness.
In an uncertain world, it’s important to look ahead and consider how to prepare and position for the next disruption. With a little foresight and planning, disruptions can be more manageable and have less impact on the customer experience.
Across the hospitality industry, more and more businesses are moving to cloud solutions. Before you transition, take a few minutes to evaluate where you are on your technology journey.
How can businesses prepare for the next disruption? Learn how planning for the unexpected is still possible, even when it is unclear what that disruption might be.
Even loyal customers can become frustrated enough to leave if they find it difficult to connect with you. Is it time to examine your communication system?
Business disruption can come from anywhere. Global economic crises, national emergencies, natural disasters or even a run of the mill data outage are just a few of the many emergencies that derail a business for anywhere from an hour to months at a time. Is your company ready for the next emergency?
Does your business need collaboration, video and connectivity tools to extend your office to a remote working environment? There are solutions. See the overview.
In this remote working new normal, make sure your contact center is operating with efficiency. Here are 10 ways that contact center managers can keep their teams productive and customer experience stats soaring.
Cloud-based omnichannel contact centers are now leading the way in creating a more seamless experience for both employees and customers. As you evolve your business strategy, make your contact center even more powerful.
There is no question that the hospitality industry faces a long road to recovery post-2020. Here are 5 key trends guests will be expecting in 2021 and beyond.
When comparing premise-based communication systems to cloud solutions, you may do a straight cost comparison, but that does not accurately account for the full potential cost savings. See these five ways that moving to cloud can improve your bottom line.
The Future of Work
The global pandemic has proven that one size does not fit all when it comes to employee retention. As companies struggle to understand the current demographics of the workforce, employees are getting antsy and resigning en masse. Join our webinar to learn more about why the great resignation is happening, and what tools your company could utilize to have an edge in attracting and retaining employees.
Hospitality Trends That Matter in a Post-Pandemic World
There is no question that the hospitality industry still faces a long road to recovery post-2020. The guest experience has fundamentally changed. Hotels have no choice but to reimagine their business strategies.Hospitality experts from Mitel and VTech will join us to discuss the changing future of this industry, and the trends that must be considered to minimize the financial impacts and keep guest and employee experience top of mind.
Allstream Round Table: How copper market changes could affect you
The time to re-evaluate your communications needs is now. Change is happening across every market, and Allstream wants to make sure that you are prepared for that change. Learn everything you need to know about this upcoming deregulation as Allstream’s Steve Fisher, Doug Denney, Matt Waldo and Scott Bussey discuss the market trends contributing to and affected by this market wide change.
Allstream and Cisco present this engaging virtual chat to “Support your inner Entrepreneur”. Get inspired to take charge with some fun, motivation, and education.
Join Elaine Adamson and Megan Crowhurst as they talk with Allstream’s Paula Wiley about people management and legal recommendations around productivity, including health and safety as you prepare to return to the office.
B2B Technology influencer Evan Kirstel, Leadership advisor Elaine Adamson, and Allstream’s VP of Strategic Customer Segment Brent Wyman discuss how best to support and engage your employees through these uncertain times.
The business benefits of SD-WAN for the future of work
As we consider a return to the office, we should also consider revisiting our network architectures. The future of hybrid work requires stepping up application performance and multi-cloud connectivity — and SD-WAN could play a key role.
Hybrid work: It’s about more than technology
To become an organization that genuinely embraces hybrid work as a way to power business well into the future, companies need to consider several aspects of the employer/employee relationship, from providing true leadership to addressing worker burnout.
5 ways cloud can prepare you for a hybrid workplace
After the rapid pivot to remote and hybrid work models in 2020, many companies are reviewing their traditional in-person office models and discussing how to create more flexible arrangements — including cloud communications — for the future of work.
Work-from-anywhere: Post-pandemic hybrid IT trends
The holy trinity of pandemic-era WFH technology — the corporate laptop, MDM and VPN — isn’t going to cut it anymore. That’s why organizations in a recent poll by EMA plan to invest their IT budgets in ways that formalize architecture to address WFH networking requirements.
Overcoming the barriers to SD-WAN success
Native SD-WAN monitoring isn’t always enough, which could be why we’re seeing a shift from DIY rollouts to managed SD-WAN and the use of third-party network monitoring tools. .
Allstream Q&A: The future of hybrid work
We talk to Rebecca Lynch, VP of Product for Allstream, and David Beaman, Director of Product Development, about Allstream’s product evolution, how the pandemic affected digital transformation and the future of hybrid work.
In this business environment, a software-defined wide-area network can help to improve operations, boost employee productivity and position a small or mid-sized business for growth.
Enterprise IT spending – which forecasters feared could free-fall due to the pandemic – has not only stayed surprisingly buoyant, but is now poised for a major upswing thanks to the rise of the hybrid workplace. Here’s how it could affect your organization.
Gartner’s annual survey of CEOs finds that while the C-suite sees digital technology as a priority for post-COVID recovery and growth, they may not understand what ‘digital’ actually means. Here’s how IT pros can help move the needle on digital transformation.
While the use of unified communications surged during the pandemic, both 5G and UCaaS could play key roles in the post-pandemic hybrid work strategies of many organizations — so work-from-home will become work-from-anywhere.
Even with a remote working strategy in place, you may not be prepared for every employee to be physically away from the office. Learn how to keep remote teams productive and connected.
COVID-related cyber attacks are on the rise as companies move parts of their workforce back to the office. To bolster IT security during this transition, review these lessons learned since the start of work-from-home orders.
The rush to enable remote work had businesses flocking to cloud-based UCaaS, which has limitations when deployed over traditional WANs. A long-term solution could be SD-WAN, which optimizes available residential bandwidth.