Resources

Helpful information to make better decisions for your business

eBooks & White Papers

Working Through Disruption: Your Communication System is the Key to Surviving

Every organization needs a business continuity plan. Learn how a well thought out plan will give you the guidance to keep conducting business even when everything around is in chaos.

Positioning Your Business for the Future of Work with Cloud Communications

Businesses that plan for unexpected disruptions are more likely to survive and thrive afterwards, ready to meet market demands with innovative solutions. Is your organization ready for the future and the unexpected?

Collaboration Without Limits: Execute successful web and video meetings

Do you want to position your company for long-term success? Learn why you must adopt communication and collaboration strategies that include web and video conferencing.

Moving to the cloud can feel daunting.

Learn the five reasons why moving your communications now could be the best investment you make.

Thinking about updating your phone system? The options can be overwhelming, especially since businesses frequently wait up to 10 years between system upgrades. Navigate the options and make the right choice for your business.

Your Guide to Finding a New Business Phone System

The cloud is transforming business communications. Many IT pros are turning to cloud-hosted and hybrid PBX to replace aging PBX systems and hardware. Learn whether cloud-based PBX is right for you.

Allstream PBX Advantages

Imagine anytime, anywhere management of all your systems. Learn how you can leverage IT CloudView, powered by Cisco Meraki, to increase security, improve the customer experience, simplify and save.

Learn how IT leaders can manage disparate systems quickly and easily with IT CloudView, powered by Cisco Meraki. One incredible dashboard and simple security make your team more efficient.

Checklists & Guides

Positioning Your Hospitality Business for the Next Disruption - Cover Image

Positioning Your Hospitality Business for the Next Disruption

In an uncertain world, it’s important to look ahead and consider how to prepare and position for the next disruption. With a little foresight and planning, disruptions can be more manageable and have less impact on the customer experience.

Seven Mistakes Companies Make in Business Continuity Planning - Cover Image

Seven Mistakes Companies Make in Business Continuity Planning

Global economic crises, national emergencies, natural disasters or even a typical data outage can derail your company. Are you ready for the next emergency?

Remote work culture

Nine Ways to Create a Productive and Healthy Remote Work Culture

As employees look for more flexible work options, technology innovation is steadily increasing. How are leaders to navigate this changing landscape while maintaining productivity and employee satisfaction?

Five Tools You Need to Help Create a World-Class Customer Experience - Cover Image

Five Tools You Need to Help Create a World-Class Customer Experience

Customer service has always been important for the long-term health and growth of the business, but recent innovations and trends for contact center technologies have accelerated the need to respond to customers in new ways.

Five Ingredients for a Successful Web Conferencing Implementation - Cover image

Five Ingredients for a Successful Web Conferencing Implementation

Modern businesses increasingly rely on online collaboration tools, including web and video conferencing platforms. Wherever you are in implementing web conferencing, here are the steps you can take to help ensure a successful adoption.

Six Advantages Cloud Communications Bring to Hospitality - Cover Image

Six Advantages Cloud Communications Bring to Hospitality

Remaining guest-focused, staying competitive and weathering disruptions has never been more difficult—and at the same time, more important—than it will be during the recovery from the COVID-19 pandemic. Is your organization ready?

Wherever you are in the move to cloud services, eventually it will make sense to consider moving your premise communication system to the cloud. Here are ten markers to help you assess your readiness.

Moving to Cloud Communications

Across the hospitality industry, more and more businesses are moving to cloud solutions. Before you transition, take a few minutes to evaluate where you are on your technology journey.

From Premise to Cloud - Where is your hotel on your technology journey - Cover Image

As employees look for more flexible work options, technology innovation is steadily increasing. How are leaders to navigate this changing landscape while maintaining productivity and employee satisfaction?

How can businesses prepare for the next disruption? Learn how planning for the unexpected is still possible, even when it is unclear what that disruption might be.

Five Steps You Can Take Today to Prepare for the Next Disruption - Cover Image

Even loyal customers can become frustrated enough to leave if they find it difficult to connect with you. Is it time to examine your communication system?

Connecting with Your Customers - Cover Image

As employees look for more flexible work options, technology innovation is steadily increasing. How are leaders to navigate this changing landscape while maintaining productivity and employee satisfaction?

Does your business need collaboration, video and connectivity tools to extend your office to a remote working environment? There are solutions. See the overview.

Remote Working - Allstream

In this remote working new normal, make sure your contact center is operating with efficiency. Here are 10 ways that contact center managers can keep their teams productive and customer experience stats soaring.

Allstream Contact Center infographic mini

Cloud-based omnichannel contact centers are now leading the way in creating a more seamless experience for both employees and customers. As you evolve your business strategy, make your contact center even more powerful.

Allstream Omnichannel infographic mini

There is no question that the hospitality industry faces a long road to recovery post-2020. Here are 5 key trends guests will be expecting in 2021 and beyond.

Allstream Hospitality Trends Infographic mini

When comparing premise-based communication systems to cloud solutions, you may do a straight cost comparison, but that does not accurately account for the full potential cost savings. See these five ways that moving to cloud can improve your bottom line.

Allstream Moving to Cloud Infographic mini

Webinars

Hospitality Trends That Matter in a Post-Pandemic World

There is no question that the hospitality industry still faces a long road to recovery post-2020. The guest experience has fundamentally changed. Hotels have no choice but to reimagine their business strategies.Hospitality experts from Mitel and VTech will join us to discuss the changing future of this industry, and the trends that must be considered to minimize the financial impacts and keep guest and employee experience top of mind.

An online panel roundtable: How to protect your team and your business

Join Elaine Adamson and Megan Crowhurst as they talk with Allstream’s Paula Wiley about people management and legal recommendations around productivity, including health and safety as you prepare to return to the office.

Navigating the uncertainty of a changing business landscape

B2B Technology influencer Evan Kirstel, Leadership advisor Elaine Adamson, and Allstream’s VP of Strategic Customer Segment Brent Wyman discuss how best to support and engage your employees through these uncertain times.

Join Allstream and Cisco as we present an interactive webinar outlining the fundamental requirements which should be considered when developing or updating your current and long-term business continuity plans.

The real cost of on-premise communication solutions

Considering that many business systems are moving to a cloud model, does it make sense to stay with an on-premise communication system? Here are five factors to consider when comparing the total cost of a premise-based solution to a cloud-based one.

How unified communication tools can help businesses manage uncertainty

We talk to Lesley McKibbon, lead project manager for Allstream’s UC operations, about how unified communication tools and managed IT services can keep businesses connected — and productive — during the COVID-19 pandemic.

Unleash your productivity with cloud communications

In the era of cloud, working from home has never been easier. Cloud communication solutions open doors for real-time collaboration across functional and geographic boundaries — and free up the IT department to work on other initiatives.

Top tech trends shaping the hospitality industry across North America

David Burtnik is an account executive with Allstream, specializing in the hospitality sector. He talks to expertIP about the unique challenges facing the hospitality industry and what lies ahead.

Harness the power of your network for unmatched collaboration

It’s now possible to prioritize traffic and gain instant visibility into your network. Learn how to leverage Allstream's IT CloudView, powered by Cisco Meraki.

Returning to the office: How to protect your team

From practices to protecting employees to new workplace safety and pandemic response planning, Allstream talks to the experts in an online roundtable about how to safely make the transition from work-from-home back to the office.

Even with a remote working strategy in place, you may not be prepared for every employee to be physically away from the office. Learn how to keep remote teams productive and connected.
COVID-related cyber attacks are on the rise as companies move parts of their workforce back to the office. To bolster IT security during this transition, review these lessons learned since the start of work-from-home orders.
The rush to enable remote work had businesses flocking to cloud-based UCaaS, which has limitations when deployed over traditional WANs. A long-term solution could be SD-WAN, which optimizes available residential bandwidth.