Resources

Helpful information to make better decisions for your business

eBooks & White Papers

Working Through Disruption

Working Through Disruption: Your Communication System is the Key to Surviving

Every organization needs a business continuity plan. Learn how a well thought out plan will give you the guidance to keep conducting business even when everything around is in chaos.

Positioning Your Business for the Future of Work With Cloud Communications

Positioning Your Business for the Future of Work with Cloud Communications

Businesses that plan for unexpected disruptions are more likely to survive and thrive afterwards, ready to meet market demands with innovative solutions. Is your organization ready for the future and the unexpected?

Collaboration Without Limits

Collaboration Without Limits: Execute successful web and video meetings

Do you want to position your company for long-term success? Learn why you must adopt communication and collaboration strategies that include web and video conferencing.

Moving to the cloud can feel daunting.

Learn the five reasons why moving your communications now could be the best investment you make.

Thinking about updating your phone system? The options can be overwhelming, especially since businesses frequently wait up to 10 years between system upgrades. Navigate the options and make the right choice for your business.

Your Guide to Finding a New Business Phone System

The cloud is transforming business communications. Many IT pros are turning to cloud-hosted and hybrid PBX to replace aging PBX systems and hardware. Learn whether cloud-based PBX is right for you.

Allstream PBX Advantages

Imagine anytime, anywhere management of all your systems. Learn how you can leverage IT CloudView, powered by Cisco Meraki, to increase security, improve the customer experience, simplify and save.
Learn how IT leaders can manage disparate systems quickly and easily with IT CloudView, powered by Cisco Meraki. One incredible dashboard and simple security make your team more efficient.

Checklists & Guides

Six ways SD-WAN can improve business operations and position your company for growth - Cover Hot Topic Sheet

Improve Business Operations and Position Your Company for Growth with SD-WAN

As companies grow increasingly dependent on cloud apps, dispersed teams and unified communications, ensuring connectivity isn’t just important – it’s mission-critical. But traditional WANs aren’t always up to the challenge, and using public Internet isn’t always reliable or secure. Here are 6 ways SD-WAN can help.

Seven Mistakes Companies Make in Business Continuity Planning - Cover Image

Seven Mistakes Companies Make in Business Continuity Planning

Global economic crises, national emergencies, natural disasters or even a typical data outage can derail your company. Are you ready for the next emergency?

9-Ways-to-Create-a-Productive-and-Healthy-Remote-Work-Culture-Checklist

Nine Ways to Create a Productive and Healthy Remote Work Culture

As employees look for more flexible work options, technology innovation is steadily increasing. How are leaders to navigate this changing landscape while maintaining productivity and employee satisfaction?

Five Tools You Need to Help Create a World-Class Customer Experience - Cover Image

Five Tools You Need to Help Create a World-Class Customer Experience

Customer service has always been important for the long-term health and growth of the business, but recent innovations and trends for contact center technologies have accelerated the need to respond to customers in new ways.

Five Ingredients for a Successful Web Conferencing Implementation - Cover image

Five Ingredients for a Successful Web Conferencing Implementation

Modern businesses increasingly rely on online collaboration tools, including web and video conferencing platforms. Wherever you are in implementing web conferencing, here are the steps you can take to help ensure a successful adoption.

Six Advantages Cloud Communications Bring to Hospitality - Cover Image

Six Advantages Cloud Communications Bring to Hospitality

Remaining guest-focused, staying competitive and weathering disruptions has never been more difficult—and at the same time, more important—than it will be during the recovery from the COVID-19 pandemic. Is your organization ready?

Many technology experts tout SD-WAN as a solution for companies struggling to adapt to a dispersed workforce, maximize network performance and address increasing security challenges. But will SD-WAN benefit your business? Evaluate this solution based on 10 key aspects of organization, performance and security.

Wherever you are in the move to cloud services, eventually it will make sense to consider moving your premise communication system to the cloud. Here are ten markers to help you assess your readiness.

Moving to Cloud Communications

In an uncertain world, it’s important to look ahead and consider how to prepare and position for the next disruption. With a little foresight and planning, disruptions can be more manageable and have less impact on the customer experience.

Positioning Your Hospitality Business for the Next Disruption - Cover Image

Across the hospitality industry, more and more businesses are moving to cloud solutions. Before you transition, take a few minutes to evaluate where you are on your technology journey.

From Premise to Cloud - Where is your hotel on your technology journey - Cover Image

How can businesses prepare for the next disruption? Learn how planning for the unexpected is still possible, even when it is unclear what that disruption might be.

Five Steps You Can Take Today to Prepare for the Next Disruption - Cover Image

Even loyal customers can become frustrated enough to leave if they find it difficult to connect with you. Is it time to examine your communication system?

Connecting with Your Customers - Cover Image

As employees look for more flexible work options, technology innovation is steadily increasing. How are leaders to navigate this changing landscape while maintaining productivity and employee satisfaction?

Does your business need collaboration, video and connectivity tools to extend your office to a remote working environment? There are solutions. See the overview.

Remote Working - Allstream

In this remote working new normal, make sure your contact center is operating with efficiency. Here are 10 ways that contact center managers can keep their teams productive and customer experience stats soaring.

Allstream Contact Center infographic mini

Cloud-based omnichannel contact centers are now leading the way in creating a more seamless experience for both employees and customers. As you evolve your business strategy, make your contact center even more powerful.

Allstream Omnichannel infographic mini

There is no question that the hospitality industry faces a long road to recovery post-2020. Here are 5 key trends guests will be expecting in 2021 and beyond.

Allstream Hospitality Trends Infographic mini

When comparing premise-based communication systems to cloud solutions, you may do a straight cost comparison, but that does not accurately account for the full potential cost savings. See these five ways that moving to cloud can improve your bottom line.

Allstream Moving to Cloud Infographic mini

Webinars

Hospitality trends

Hospitality Trends That Matter in a Post-Pandemic World

There is no question that the hospitality industry still faces a long road to recovery post-2020. The guest experience has fundamentally changed. Hotels have no choice but to reimagine their business strategies.Hospitality experts from Mitel and VTech will join us to discuss the changing future of this industry, and the trends that must be considered to minimize the financial impacts and keep guest and employee experience top of mind.

Returning-to-the-office-Webinar

An online panel roundtable: How to protect your team and your business

Join Elaine Adamson and Megan Crowhurst as they talk with Allstream’s Paula Wiley about people management and legal recommendations around productivity, including health and safety as you prepare to return to the office.

Navigating-the-uncertainty-of-a-changing-business-landscape

Navigating the uncertainty of a changing business landscape

B2B Technology influencer Evan Kirstel, Leadership advisor Elaine Adamson, and Allstream’s VP of Strategic Customer Segment Brent Wyman discuss how best to support and engage your employees through these uncertain times.

Allstream and Cisco present this engaging virtual chat to “Support your inner Entrepreneur”. Get inspired to take charge with some fun, motivation, and education.

Join Allstream and Cisco as we present an interactive webinar outlining the fundamental requirements which should be considered when developing or updating your current and long-term business continuity plans.
Pushing mechanism operation

What will the future of work look like?

Gartner’s latest digital worker experience survey explores what workers really think about remote work, WFH productivity and virtual collaboration — and how IT and business leaders can adapt and prepare for the future of work in a post-pandemic world.

Board Room with Projection Screen

The next normal: Preparing for the hybrid workplace

As organizations get ready to go back to the office, the trends toward flexibility, virtual collaboration and intelligent office spaces all point toward a new hybrid workplace. But what does this mean for the traditional office and how can IT pros better support workers?

Small office interior

How hybrid work will change the post-pandemic office

Hybrid work isn’t just a mishmash of WFH and going into the office. The goal is to make sure any environment ‘works’ for any employee — wherever it may be on any given day. But managing enterprise IT in a hybrid work model will present some new challenges.

Clouds - hi-tech

Transforming the network: SD-WAN and SASE

Four or five years ago, the conversation around software-defined WANs was about saving money and getting a return on your investment. Now that’s at the bottom of the list, according to EMA’s latest research into WAN transformation, SD-WAN and SASE during the pandemic.

Data center server racks

5 data centre trends that should be on your radar

2021 could be a ‘standout’ year in which a number of emerging technologies gain traction in data centres, according to the latest trends forecast from the Uptime Institute. At the top of the list? Accountability. We take a closer look at all five trends. .

Young business people in office

How to create an inclusive hybrid workplace

As we start to think about life after the pandemic, Cisco execs share tips on how to make the hybrid workplace more engaging, inclusive and collaborative — for employees and their customers — during this year's virtual Cisco Live conference.

Even with a remote working strategy in place, you may not be prepared for every employee to be physically away from the office. Learn how to keep remote teams productive and connected.

Successfully manage remote team

COVID-related cyber attacks are on the rise as companies move parts of their workforce back to the office. To bolster IT security during this transition, review these lessons learned since the start of work-from-home orders.

The rush to enable remote work had businesses flocking to cloud-based UCaaS, which has limitations when deployed over traditional WANs. A long-term solution could be SD-WAN, which optimizes available residential bandwidth.