Interacting with Allstream is about to get a little easier! We are making every effort to provide you with a seamless platform to be as responsive to your account management needs as we can. In order to achieve this, we have launched a new and improved self-service customer portal.
The English site of https://My.Allstream.com will be live in April 2020 (the French site will be ready Summer 2020). You’ll have access to the same functionality as before. For example, you will be able to log-on, electronically submit outage tickets, view/download invoices and view a summary of your charges.
For ease of use, nothing is required of you. You simply need to log-on. You do not need to re-register as your existing login credentials will work in the new portal.
There’s a wealth of information and onboarding resources available for you, including a library of user documentation, quick start guides and an explanatory video of the features, functionality and basic steps on navigating the new portal. You can find all this inside the Allstream Portal or you can find more information here (https://support.allstream.com/allstream-portal-overview-ca/).