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Important Information About Your Voicemail Services

Update on December 6, 2019.

We had a successful voicemail migration earlier this week. If you are experiencing any issues, we are here to assist you at 1-866-468-3472 or UScustomerservice@allstream.com.

Some helpful tips:

  • If you previously forwarded voicemail or fax messages to email, we suggest that you log in to the new online portal at myvoice.allstream.com and confirm that “Message Settings” reflect the appropriate forward-to email.
  • An easy way to access your voicemail from outside your office is to dial your line number and allow it to forward into the voicemail system. You then press * and will be prompted for your PIN. For more instructions, view the updated Voicemail Quick Start Guide.

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After business hours on December 4, 2019, Allstream migrated your voicemail services to a new platform, to provide you with an improved and reliable voicemail experience. During the migration, we moved your greetings, messages, faxes, passwords and online portal logins from the old voicemail platform to the new one.  

Starting on December 5, 2019, there are several important changes that impacted your service: 

  • Voicemail command changes: The commands that you use on your phone to hear, delete and save voicemail messages within the voicemail system will change. For example, you can still access voicemail by dialing *98 but will now dial 1 to play messages instead of 5. Download the voicemail quick start guide for all the new menu instructions.
  • New URL for online portal: You’ll want to bookmark the new URL, myvoice.allstream.com, to access your online voicemail portal. In the meantime, the old URL for the portal will automatically redirect to the new portal login starting on December 5th. 
  • Brand new portal: While the new portal will have similar functionality to the old one, the portal will look different. Download the new portal instructions here. 
  • No pager notification: The new platform will not support pager notifications. Note that you can instead use email notifications as an alternative to pager notifications.  
  • Voicemail portal for all customers: If you didn’t previously have access to the voicemail portal, you can now use the new online portal. The first time you log in to the portal, use your phone number that is associated with the voicemail as the login and your existing PIN as your password. 
  • PINs and Passwords: The new platform has a PIN for access to voicemail through a telephone and a separate secure password for access to the online portal. Your existing PIN will work for both phone access and online portal access when you initially log in to the new system.

Log into the new voicemail portal

 

Voicemail Main Menu Commands

 

Frequently Asked Questions

Q: Will the migration improve my service?
A: This migration will enable Allstream to provide you with a consistent and reliable service and enhanced security functionality. We’re excited to move our customers on to a newer technology which will enable us to offer enhancements to the service in the future.

Q: Will I need to record a new message? Reset my password?
A: During the migration, we’ll move your greetings, messages, faxes, passwords and online portal logins from the old voicemail platform to the new one.

Q: Will I experience a disruption in service during the migration?
A: No, we are expecting that you will be able to continue to receive and listen to voicemail messages during the migration.

Q: What type of security features are available on the new platform? 
A: Customers will experience added security features such as self-service password recovery through email, more secure passwords, notifications for password changes and more.

Q: Is fax to email supported on the new platform?
A: Yes, this functionality is available on the new platform. 

Q: How do I access my voicemail if I’m away from my desk or I am unable to dial *98 from my phone?
A: The voicemail remote access numbers didn’t change and can be found here. They will point to the new platform on December 5th.

Q: Can I access the new portal now?
A: Yes, visit myvoice.allstream.com to log into the new portal. Please be advised that your voicemail messages will continue to be in the old platform at webvm.integra.net until the migration on December 4, 2019.

Q:  I didn’t previously have access to the voicemail portal. What is my login name and password?
A: If you didn’t previously have access to the voicemail portal, you can now use the new online portal. The first time you log in to the portal, use your phone number that is associated with the voicemail as the login and your existing PIN as your password.

Q: Will my voicemails and/or faxes continue forwarding into my email?
A: Yes, existing forwarding configurations will be moved over to the new platform. If necessary, you can configure forwarding options in the new online portal.  

Q: Will my auto-attendant menu configurations be moved over to the new platform?
A: Yes, existing menu configurations will be moved over to the new platform. We recommend that you log into the new platform prior to December 4 at myvoice.allstream.com to confirm that everything is set up correctly. Please contact our care department with questions.

Q: Can I still access the old portal/platform after the migration? 
A: After the migration, you can access the old online portal for about 30 days to retrieve anything you would like to save that may have not been migrated during the conversion window. The old platform can be accessed online through the old portal at classicwebvm.integra.net. 

Please contact Allstream’s care department at 1-866-468-3472 or UScustomerservice@allstream.com for assistance.

Allstream Bill Format Update 2019 – Sept

Invoice Format Update 2019

 

Changes to your Allstream invoice.

To make it easier to review and understand your bill, we’ve introduced an updated, simplified invoice format. This change is part of our ongoing commitment to look for ways to improve our service to you.

This September 2019 invoice is the first invoice under this new format. To view format changes click here.

Please note, we have not made any changes to your invoice due date, associated fees and remit address. The changes we have made will make it easier for you to interpret your bill and connect with us for any questions you may have.

As a reminder, did you know that if you register with https://360.allstream.com you can use this new website to view, download or print your current and past invoices, open Billing and Incident tickets and view status updates on open tickets? In fact, once a ticket is open, we will be able to send alerts to the contact registered in our system. Make sure to have your account number to register.

Should you have any questions about the new format, please reach out to us at allstream.com/support.

CLICK HERE TO VIEW YOUR INVOICE GUIDE

ASAP Invoice Redesign
Frequently Asked Questions

Q: Will there be any changes to my invoice?
A: Beginning with your September 2019 invoice, you will notice changes on your invoice including but not limited to account numbers as well as format and layout of the invoice. We have not made any changes to your invoice due date, associated fees and remit address. Click here for a simple guide to help you interpret your new bill.

Q: Will my account number change?
A: Account numbers have been modified. Currently, account numbers follow this format: (2) letters followed by (6) numbers, a slash (/) then (6) numbers e.g. CW123456/789101. If your Account Number contains CW or CA, we are removing the first portion of the account number (everything up until the slash (/). 

We are not introducing brand new account numbers. Now Account Numbers only include the (6) numbers of the original series. Please make note of your Account Number, as you will need to reference it with any correspondence or communications with Allstream.  

Q: Will my invoice due date change?
A: No changes have been made to your invoice due date. Invoices now include a remittance slip, which you must print and include with your payment cheque.

Q: Can I access my account online with Allstream?
A: Yes. If you register with https://360.allstream.com you can use this new website to view, download or print your current and past invoices, open Billing and Incident tickets and view status updates on open tickets? In fact, once a ticket is open, we will be able to send alerts to the contact registered in our system. Make sure to have your account number to register.

Q: Where can I find my payment history and invoicing information?
A: You can easily find your payment history and invoicing information on your newly formatted Allstream invoice. Simply go to the Payments section to find your payment history and check the Summary of Charges section to see your current invoicing information. 

Q: Is there any impact to invoices generated prior to the change? 
A: No, there will be no change to invoices generated prior to September 2019.

Q: Is there any impact to invoice delivery times? 
A: No, availability of the invoice online will align with existing delivery times.

Q: Is there any impact to payment options? 
A: No, payment options will remain the same, however we suggest including the remit slip now available with the invoice in order to ensure your payment is processed in a correct and timely manner.

Q: Is there any impact to payment due dates? 
A: No, the invoice will continue to have the same payment due date.

Allstream Bill Format Update 2019

Invoice Format Update 2019

 

Changes are coming to your invoice.

To make it easier to review and understand your bill, we’re introducing an updated, simplified invoice format.

This change is part of our ongoing commitment to look for ways to improve our service to you.

The new format will be introduced in your September 2019 invoice.

Some of the format changes include:

  • A dedicated section in the top right summarizing your account information to ensure you will always have quick and easy access to this information.
  • All the contact numbers and emails you will need for any support and repair related issues.
  • A high level summary of your monthly account charges with the individual charges listed on the following page(s).
  • Invoices now include a remittance slip, which you must print and include with your payment cheque.

Other updates include:

  • Account numbers have been modified. Currently, account numbers follow this format: (2) letters followed by (6) numbers, a slash (/) then (6) numbers e.g. CW123456/789101. If your Account Number contains CW or CA, we are removing the first portion of the account number (everything up until the slash (/).
    • We are not introducing brand new account numbers. Now Account Numbers only include the (6) numbers of the original series. Please make note of your Account Number, as you will need to reference it with any correspondence or communications with Allstream. 
  • The list of all support and repair contact numbers and email addresses have been updated – please keep these handy to ensure you can always reach us for any questions or concerns you may have.

We have not made any changes to your invoice due date, associated fees and remit address. The changes we have made will make it easier for you to interpret your bill and connect with us for any questions you may have. 

As a reminder, did you know that if you register with https://360.allstream.com you can use this new website to view, download or print your current and past invoices, open Billing and Incident tickets and view status updates on open tickets? In fact, once a ticket is open we will be able to send alerts to the contact registered in our system. Make sure to have your account number to register. 

Should you have any questions about the new format, please reach out to us at allstream.com/support