Author: Eric Riehl

STIR/SHAKEN Compliance: What You Need to Know

As the upcoming STIR/SHAKEN compliance deadlines approach, many customers have understandably had questions and concerns. To help you navigate the confusion around these new regulations, our Allstream experts have provided answers to the most frequently asked questions about STIR/SHAKEN.

To combat the growing concerns around robocalls, call spoofing, and spam calls in the US and Canada, regulatory agencies in both countries have mandated that telecom providers begin marking calls under new STIR/SHAKEN regulations. The compliance deadline in the US is June 30, 2021, and the deadline in Canada is November 30, 2021. Continue reading “STIR/SHAKEN Compliance: What You Need to Know”

Allstream wins coveted position on 15-year Department of Veterans Affairs NLEC services contract

(Vancouver, WA) December 17, 2020 – North American business communication leader Allstream announced today that it has recently been selected as an authorized service provider on the U.S. Department of Veteran Affairs (VA) National Local Exchange Carrier (NLEC) Next Generation contract. This is a 15-year Indefinite-Delivery/Indefinite-Quantity (IDIQ) contract, valued at over $720 million. Continue reading “Allstream wins coveted position on 15-year Department of Veterans Affairs NLEC services contract”

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Change to online bill payments

As of August 1, 2020, Allstream customers who prefer making online bill payments must do so using our customer portal. To set up your payment options, please visit https://my.allstream.com after August 1, 2020. For those customers who have current pre-authorized payments established with a credit card, you will be required to set this up again in order to continue to have your payments drawn on a monthly basis.

Continue reading “Change to online bill payments”

Robocall Mitigation Service

On Monday, March 2, 2020, Allstream launched a robocall mitigation service in the United States to enhance your calling experience with Allstream voice services. The robocall mitigation service is designed to detect and warn Allstream customers of suspected robocall and spam activity using the caller ID name feature on their telephones. This feature is of no cost to you and it does not impact your Allstream services. However, you may have noticed changes in the way caller ID names are displayed on your phones. 

Continue reading “Robocall Mitigation Service”

Allstream Named Mitel’s Healthcare Partner of the Year

Recognized for exceptional performance in providing innovative solutions for the Healthcare Industry

Toronto, ON — February 26, 2020 — Mitel®, a global leader in business communications, has named Allstream™, a North American Platinum Service Provider, as Healthcare Partner of the Year for the Americas Region.

Allstream received the award during a special ceremony in Dallas at Mitel’s signature event, Mitel Next. The award commemorates Allstream’s success in the North American Healthcare vertical.

Continue reading “Allstream Named Mitel’s Healthcare Partner of the Year”

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Allstream Unveils IT CloudView to Elevate Managed IT to the Next Level

Designed to be a Complete Package to Manage your Customized IT Environment

(Toronto, ON) November 20, 2019 – Today Allstream announced a new managed IT solution, IT CloudView, which delivers best-in-class management of enterprise-wide IT environments. The IT CloudView solution is designed to be a complete package with an easy-to-use, visual dashboard. From one single dashboard, IT teams can monitor and manage Wi-Fi access points, LAN switches, security appliances, SD-WAN, mobile corporate devices and video surveillance cameras. This means less time spent wrangling software, and more time making sure the business is running smoothly.

Continue reading “Allstream Unveils IT CloudView to Elevate Managed IT to the Next Level”

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Important Information About Your Voicemail Services

Update on December 6, 2019.

We had a successful voicemail migration earlier this week. If you are experiencing any issues, we are here to assist you at 1-866-468-3472 or UScustomerservice@allstream.com.

Some helpful tips:

  • If you previously forwarded voicemail or fax messages to email, we suggest that you log in to the new online portal at myvoice.allstream.com and confirm that “Message Settings” reflect the appropriate forward-to email.
  • An easy way to access your voicemail from outside your office is to dial your line number and allow it to forward into the voicemail system. You then press * and will be prompted for your PIN. For more instructions, view the updated Voicemail Quick Start Guide.

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After business hours on December 4, 2019, Allstream migrated your voicemail services to a new platform, to provide you with an improved and reliable voicemail experience. During the migration, we moved your greetings, messages, faxes, passwords and online portal logins from the old voicemail platform to the new one.  

Starting on December 5, 2019, there are several important changes that impacted your service: 

  • Voicemail command changes: The commands that you use on your phone to hear, delete and save voicemail messages within the voicemail system will change. For example, you can still access voicemail by dialing *98 but will now dial 1 to play messages instead of 5. Download the voicemail quick start guide for all the new menu instructions.
  • New URL for online portal: You’ll want to bookmark the new URL, myvoice.allstream.com, to access your online voicemail portal. In the meantime, the old URL for the portal will automatically redirect to the new portal login starting on December 5th. 
  • Brand new portal: While the new portal will have similar functionality to the old one, the portal will look different. Download the new portal instructions here. 
  • No pager notification: The new platform will not support pager notifications. Note that you can instead use email notifications as an alternative to pager notifications.  
  • Voicemail portal for all customers: If you didn’t previously have access to the voicemail portal, you can now use the new online portal. The first time you log in to the portal, use your phone number that is associated with the voicemail as the login and your existing PIN as your password. 
  • PINs and Passwords: The new platform has a PIN for access to voicemail through a telephone and a separate secure password for access to the online portal. Your existing PIN will work for both phone access and online portal access when you initially log in to the new system.

Log into the new voicemail portal

 

Voicemail Main Menu Commands

 

Frequently Asked Questions

Q: Will the migration improve my service?
A: This migration will enable Allstream to provide you with a consistent and reliable service and enhanced security functionality. We’re excited to move our customers on to a newer technology which will enable us to offer enhancements to the service in the future.

Q: Will I need to record a new message? Reset my password?
A: During the migration, we’ll move your greetings, messages, faxes, passwords and online portal logins from the old voicemail platform to the new one.

Q: Will I experience a disruption in service during the migration?
A: No, we are expecting that you will be able to continue to receive and listen to voicemail messages during the migration.

Q: What type of security features are available on the new platform? 
A: Customers will experience added security features such as self-service password recovery through email, more secure passwords, notifications for password changes and more.

Q: Is fax to email supported on the new platform?
A: Yes, this functionality is available on the new platform. 

Q: How do I access my voicemail if I’m away from my desk or I am unable to dial *98 from my phone?
A: The voicemail remote access numbers didn’t change and can be found here. They will point to the new platform on December 5th.

Q: Can I access the new portal now?
A: Yes, visit myvoice.allstream.com to log into the new portal. Please be advised that your voicemail messages will continue to be in the old platform at webvm.integra.net until the migration on December 4, 2019.

Q:  I didn’t previously have access to the voicemail portal. What is my login name and password?
A: If you didn’t previously have access to the voicemail portal, you can now use the new online portal. The first time you log in to the portal, use your phone number that is associated with the voicemail as the login and your existing PIN as your password.

Q: Will my voicemails and/or faxes continue forwarding into my email?
A: Yes, existing forwarding configurations will be moved over to the new platform. If necessary, you can configure forwarding options in the new online portal.  

Q: Will my auto-attendant menu configurations be moved over to the new platform?
A: Yes, existing menu configurations will be moved over to the new platform. We recommend that you log into the new platform prior to December 4 at myvoice.allstream.com to confirm that everything is set up correctly. Please contact our care department with questions.

Q: Can I still access the old portal/platform after the migration? 
A: After the migration, you can access the old online portal for about 30 days to retrieve anything you would like to save that may have not been migrated during the conversion window. The old platform can be accessed online through the old portal at classicwebvm.integra.net. 

Please contact Allstream’s care department at 1-866-468-3472 or UScustomerservice@allstream.com for assistance.