Voicemail Main Menu Commands
Frequently Asked Questions
Q: Will the migration improve my service?
A: This migration will enable Allstream to provide you with a consistent and reliable service and enhanced security functionality. We’re excited to move our customers on to a newer technology which will enable us to offer enhancements to the service in the future.
Q: Will I need to record a new message? Reset my password?
A: During the migration, we’ll move your greetings, messages, faxes, passwords and online portal logins from the old voicemail platform to the new one.
Q: Will I experience a disruption in service during the migration?
A: No, we are expecting that you will be able to continue to receive and listen to voicemail messages during the migration.
Q: What type of security features are available on the new platform?
A: Customers will experience added security features such as self-service password recovery through email, more secure passwords, notifications for password changes and more.
Q: Is fax to email supported on the new platform?
A: Yes, this functionality is available on the new platform.
Q: How do I access my voicemail if I’m away from my desk or I am unable to dial *98 from my phone?
A: The voicemail remote access numbers didn’t change and can be found here. They will point to the new platform on December 5th.
Q: Can I access the new portal now?
A: Yes, visit myvoice.allstream.com to log into the new portal. Please be advised that your voicemail messages will continue to be in the old platform at webvm.integra.net until the migration on December 4, 2019.
Q: I didn’t previously have access to the voicemail portal. What is my login name and password?
A: If you didn’t previously have access to the voicemail portal, you can now use the new online portal. The first time you log in to the portal, use your phone number that is associated with the voicemail as the login and your existing PIN as your password.
Q: Will my voicemails and/or faxes continue forwarding into my email?
A: Yes, existing forwarding configurations will be moved over to the new platform. If necessary, you can configure forwarding options in the new online portal.
Q: Will my auto-attendant menu configurations be moved over to the new platform?
A: Yes, existing menu configurations will be moved over to the new platform. We recommend that you log into the new platform prior to December 4 at myvoice.allstream.com to confirm that everything is set up correctly. Please contact our care department with questions.
Q: Can I still access the old portal/platform after the migration?
A: After the migration, you can access the old online portal for about 30 days to retrieve anything you would like to save that may have not been migrated during the conversion window. The old platform can be accessed online through the old portal at classicwebvm.integra.net.
Please contact Allstream’s care department at 1-866-468-3472 or UScustomerservice@allstream.com for assistance.