Allstream’s Ongoing Support for our Employees and Customers During COVID-19

(Updated April 9, 2020)

As the COVID-19 situation continues to evolve, Allstream is doing our part to flatten the curve and slow the pace of transmission while continuing to deliver our essential services. Our connectivity is an important element of what is keeping us all together in the new age of social distancing.

We know our customers are relying on us. These measures are to keep our customers, employees and families safe.

  • Our offices remain open but only to essential personnel.
  • The vast majority of our operations are performed remotely, and we’ve been working this way since March 16th.
  • Our Field Technicians follow Allstream’s Business Continuity Customer Site Visit Assessment and Instructions to protect customers and themselves during on-site visits.
  • Our front line essential employees not working remotely are receiving incremental compensation retroactive to March 15th and continuing through the height of our pandemic response. (New April 9th)

We also want to reiterate, there is currently no foreseen impact to the operation of our services.

We will keep providing our customers with the support and connectivity they have come to expect from Allstream, thanks to the committed and passionate people working incredibly hard to support you. Our employees have truly lived up to our values:

  • Customer Centric
  • Easy
  • Responsive
  • Trusted

Allstream remains committed to keeping everyone connected.

If your team needs assistance achieving business continuity with your communications services or to speak with a representative about your account, we are here to help. Please get in touch with your Account Executive or contact us at

In the US at USCustomerService@allstream.com / 1-866-468-3472
In Canada at CanCustomerService@allstream.com / 1-888-288-2273

The Allstream team is here to help you.