Allstream Bill Format Update 2019 – Sept

 

Invoice Format Update 2019

 

Changes to your Allstream invoice.

To make it easier to review and understand your bill, we’ve introduced an updated, simplified invoice format. This change is part of our ongoing commitment to look for ways to improve our service to you.

This September 2019 invoice is the first invoice under this new format. To view format changes click here.

Please note, we have not made any changes to your invoice due date, associated fees and remit address. The changes we have made will make it easier for you to interpret your bill and connect with us for any questions you may have.

As a reminder, did you know that if you register with https://360.allstream.com you can use this new website to view, download or print your current and past invoices, open Billing and Incident tickets and view status updates on open tickets? In fact, once a ticket is open, we will be able to send alerts to the contact registered in our system. Make sure to have your account number to register.

Should you have any questions about the new format, please reach out to us at allstream.com/support.

CLICK HERE TO VIEW YOUR INVOICE GUIDE

ASAP Invoice Redesign
Frequently Asked Questions

Q: Will there be any changes to my invoice?
A: Beginning with your September 2019 invoice, you will notice changes on your invoice including but not limited to account numbers as well as format and layout of the invoice. We have not made any changes to your invoice due date, associated fees and remit address. Click here for a simple guide to help you interpret your new bill.

Q: Will my account number change?
A: Account numbers have been modified. Currently, account numbers follow this format: (2) letters followed by (6) numbers, a slash (/) then (6) numbers e.g. CW123456/789101. If your Account Number contains CW or CA, we are removing the first portion of the account number (everything up until the slash (/). 

We are not introducing brand new account numbers. Now Account Numbers only include the (6) numbers of the original series. Please make note of your Account Number, as you will need to reference it with any correspondence or communications with Allstream.  

Q: Will my invoice due date change?
A: No changes have been made to your invoice due date. Invoices now include a remittance slip, which you must print and include with your payment cheque.

Q: Can I access my account online with Allstream?
A: Yes. If you register with https://360.allstream.com you can use this new website to view, download or print your current and past invoices, open Billing and Incident tickets and view status updates on open tickets? In fact, once a ticket is open, we will be able to send alerts to the contact registered in our system. Make sure to have your account number to register.

Q: Where can I find my payment history and invoicing information?
A: You can easily find your payment history and invoicing information on your newly formatted Allstream invoice. Simply go to the Payments section to find your payment history and check the Summary of Charges section to see your current invoicing information. 

Q: Is there any impact to invoices generated prior to the change? 
A: No, there will be no change to invoices generated prior to September 2019.

Q: Is there any impact to invoice delivery times? 
A: No, availability of the invoice online will align with existing delivery times.

Q: Is there any impact to payment options? 
A: No, payment options will remain the same, however we suggest including the remit slip now available with the invoice in order to ensure your payment is processed in a correct and timely manner.

Q: Is there any impact to payment due dates? 
A: No, the invoice will continue to have the same payment due date.